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Tourism and Smart Hospitality Framework: A collaborative planning system

What is Tourism Planning?

Tourism management is the expansion and preservation of the hospitality industry in a specific location. The strategy is, of course, a critical component of collaboration.

Destination and hospitality growth can be described as the creation of strategies and plans to encourage tourism for a destination. The primary objective for designing and executing development plans is to make money. As a result, this will improve a country’s or region’s GDP.

Tourism development includes, but is not limited to, developing and managing private-public partnerships and assessing competitors to gain a competitive advantage.

It also ensures responsible and sustainable development. Also, seeing tourism as an interconnected system and a demand-driven sector, assessing private sector investment and international cooperation, clustering and collaboration.

Smart city destination

A smart destination empowers a city to harness its enormous potential and rise to immediate challenges. The smart destination is achieved by creating urban spaces that residents and tourists can enjoy together. This is especially true for areas facing negative views in regards to tourism.

Cities and tourism organisations invest heavily in smart system projects because smart technology is critical in a city’s destination competitiveness.

Furthermore, cities worldwide are becoming more aware of the smart tourism city idea and related strategies.

Smart Tourism Destination

A smart tourism destination empowers a city to harness tourism’s enormous potential. Also, rise to immediate challenges by creating urban spaces that residents and tourists can enjoy together. This is especially true for areas facing negative views in regards to smart destination.

However, smart destination spots research projects continue to fall short of addressing the full range of related and future innovations. The resulting convergence—smart tourism city, has a critical position in the age of sustainable growth.

Digital and technological transition

The digital and technological transition has altered tourism dynamics, propelling it toward realising its full potential.

Because of the advent of the fourth industrial revolution and the Internet of Things, smartphone pervasiveness and IoT convergence are critical in executing the joint destination strategy.

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ICTs, including IoT-enabled computers and sensors, are transforming our everyday lives while also playing an important role in urban growth, such as resource use, economic development, and environmental development.

Population clusters, poor conditions, and extreme threats to communities will face more complex smart grids as urbanisation accelerates. Cities learn about urbanisation solutions by combining smart technologies with creating smart cities.

Components of tourism

Tourism policy and planning typically involves several components, namely:

  • Destination attractions and activities
  • Accommodation
  • Other tourist facilities and services
  • Transportation facilities and services
  • Other infrastructure
  • Institutional elements

Given the need to grow tourist destinations in a sustainable manner, it has become important to build destinations that jointly promote experiences to increase visitors’ perceived experience value and destination sustainability.

However, tourism study has only recently turned its focus to sustainable experiences as a possible way of gaining a strategic edge while improving destination quality and perceived experience value.

Technology advancements

Technology advancements, such as the Internet and access to social media and quicker, more convenient, and less costly transportation services, have made many destinations more available to many people.

Simultaneously, substantial research is being conducted into how tourist goods and services can provide travellers with interactions. Interaction that meets different needs and builds multiple values and related benefits.

In contrast to ordinary daily experiences, such brings intimacy, excitement, memories, and exceptional destination experience

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Sustainable Experience

Sustainable experiences can be useful in learning how suppliers and travellers can work together to improve destination quality and experience value and indulge in destination-level encounter co-creation holistically.

People have recently focused on sustainable experiences to gain a strategic edge while also improving destination sustainability and experience value.

Tourism encompasses a broad range of facilities, from transportation to lodging. Also, the discovery of locations that allow visitors to engage with artefacts (e.g., natural scenery), people (e.g., locals), and other opportunities at destinations.

The tourism policy is characterised as a set of rules and development objectives. These rules and strategies provide a framework within which collective and individual decisions directly affecting long-term destination development.

Tourism planning levels

When it comes to Tourism planning, it’s a strategy that occurs at various levels.

International tourism strategy

Tourism planning at the international level typically includes international transportation services, the movement and scheduling of tourist tours among different countries, the development of major tourist attractions and facilities in neighbouring countries, and the working strategies and promotional programmes of many countries.

The Advantages of Tourism Growth

Tourism sustainability planning provides a variety of benefits to all stakeholders, including:

  • It generates more revenue and employment as a result of visitor spending.
  • Tourism also contributes to the preservation of cultural and natural heritage for visitors.
  • It broadens one’s awareness of other cultures.
  • Tourism also increases the constructs of new infrastructure such as water systems for whole cities or new highways.

The costs of tourism development

Some cost must be considered and budgeted for, such as:

  • Costs of implementing tourist facilities can be costly
  • The environment can be destroyed to make room for hotels to be built
  • Social standards may be undermined
  • The natural environment may be polluted

Developing a Smart hospitality plan

Below are the rules that should be followed when developing a tourism strategy:

Dedicated to achieving your objectives

There is a clear understanding of tourism’s position in achieving large national and community objectives.


The incorporation of tourism policy and planning into the mainstream of economic, land use and infrastructure, conservation, and environmental planning is crucial to the collaboration and sustainability of tourist destinations.


Tourism growth that trades effectively in a dynamic global marketplace.

Resource driven

Developing tourism that capitalises on the destination’s intrinsic strengths while preserving the qualities of existing assets


To decide what is appropriate to the public, behaviours, wishes, and desires from the larger society must be considered.


Using advanced technologies, connected devices and  research analysis techniques  to provide conceptual or predictive support for planners, including the experiences of other tourism destinations.

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Tourism strategy has the power to make or ruin a destination. If achieved correctly, it will ensure the survival of the area’s tourist industry, protect the environment, provide beneficial economic consequences, and support the city.

Hospitality development, if done incorrectly, has the potential to devastate the very environment or culture on which it is based.

It can affect local markets, fuel inflation, and have a detrimental impact on residents and businesses. Unfortunately, developing countries suffer the most from negative effects like these, owing to a lack of knowledge and expertise compared to Western nations.

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